Welcome to ProNail Complex (“we,” “our,” or “us”). We value transparency and strive to provide accurate, unbiased product reviews and recommendations. This Refund and Returns Policy explains how refunds, returns, and exchanges are handled when you interact with our website.
1. General Information
ProNail Complex is primarily an informational website that publishes product reviews, buying guides, comparisons, and recommendations. In some cases, we may recommend products or services offered by third-party companies through affiliate links.
Because the majority of the content on our website is informational, we do not manufacture, store, or directly ship most of the products featured in our reviews.
2. 60-Day Refund Policy
If you purchase a product directly from ProNail Complex (where applicable), we offer a 60-day refund period from the original date of purchase.
To qualify for a refund:
Your request must be submitted within 60 days of purchase.
Proof of purchase (such as an order confirmation or receipt) is required.
The product must meet the eligibility requirements described below.
Refund requests are subject to review and approval.
Once your request has been approved, refunds will be processed using the original payment method whenever possible.
3. Returns
If a physical product purchased directly from ProNail Complex is eligible for return, it must:
Be returned within the applicable return period.
Be in its original condition whenever possible.
Include all original accessories, manuals, and packaging if available.
Not show signs of misuse, intentional damage, or unauthorized modification.
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
4. Affiliate Products
Many of the products reviewed on ProNail Complex are sold by third-party retailers or manufacturers.
If you purchase a product through one of our affiliate links:
Your purchase is completed on the third-party seller’s website.
Refunds, returns, exchanges, shipping, warranties, and cancellations are governed by that seller’s policies.
ProNail Complex cannot approve, deny, or process refunds for purchases made from third-party websites.
Please review the seller’s refund and return policy before making a purchase.
5. Non-Refundable Items
Unless otherwise required by applicable law, the following may not be eligible for refunds:
Digital downloads
Gift cards
Subscription services after activation
Products marked as final sale
Items damaged due to improper use or customer negligence
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product purchased directly from iGenics, please contact us as soon as possible.
Include:
Your order number
A description of the issue
Clear photographs of the product and packaging (if applicable)
We will review your request and work to provide a suitable resolution, which may include a replacement, exchange, or refund.
7. Refund Processing Time
After your refund request has been approved:
Refunds are generally processed within 5–10 business days.
Processing times may vary depending on your payment provider or financial institution.
Your bank or card issuer may require additional time before the refund appears in your account.
8. Order Cancellations
Orders may be canceled before they have been processed or shipped.
If an order has already been processed or dispatched, cancellation may no longer be possible. In such cases, you may need to follow the return process after receiving the item.
9. Contact Us
If you have any questions regarding this Refund and Returns Policy or need assistance with an eligible refund or return request, please contact us.
Email: contact@ProNailComplex.com
Mailing Address:
ProNail Complex
800 E 28th St